Effective Date: 12 May 2026

At Ricwell, we take the privacy of everyone who visits our website or engages with our services seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using ricwell.com or engaging Ricwell’s services, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and business details submitted through contact forms, enquiry forms, or service sign-ups.
• Billing and shipping address provided during checkout.
• Payment details — processed securely through Zoho Payments. Ricwell does not store your card or payment credentials.
• Communication records — emails, support requests, and messages sent to info@ricwell.com or support@ricwell.com.

Information Collected Automatically

• Browser type, device information, IP address, and referring URL collected through standard web analytics tools.
• Pages visited, time spent, and interactions on ricwell.com.
• Cookies and similar tracking technologies (see Section 5.6 for details).

2. How We Use Your Information

Ricwell uses the information collected for the following purposes:

• To process and fulfil product orders and service engagements.
• To communicate with you about your order, project status, or service queries.
• To send relevant updates, new product announcements, or promotional content — only where you have opted in or where we have a legitimate business interest.
• To improve our website, services, and customer experience based on usage data.
• To comply with legal obligations, including invoicing, GST compliance, and fraud prevention.

3. Sharing of Information

Ricwell does not sell or rent your personal information to third parties. We may share your information with:

• Logistics and courier partners — solely to fulfil and track your delivery.
• Payment service providers (Zoho Payments) — to process your transaction securely.
• Technology service providers — such as email platforms, website hosting, and analytics tools, under strict data confidentiality terms.
• Legal or regulatory authorities — where we are required to do so by applicable law.

All third parties we work with are required to handle your data in a manner consistent with this policy.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are retained for a minimum of 7 years in compliance with Indian tax and accounting regulations. You may request deletion of your account or personal data at any time (see Section 5.5).

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time by writing to info@ricwell.com.
• Lodge a complaint with the relevant authority if you believe your data rights have been violated.

To exercise any of these rights, please write to info@ricwell.com with the subject line: Data Privacy Request.

6. Cookies

Ricwell’s website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use:

• Essential cookies — required for the website to function (login sessions, shopping cart).
• Analytics cookies — to understand site traffic and usage patterns (e.g., Google Analytics or equivalent).
• Marketing cookies — only if you have consented to receive personalised communications.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the site.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. These include SSL encryption on all web transactions, restricted access to personal data within our team, and regular review of our data handling practices.

However, no method of data transmission or storage is 100% secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised use of your account.

8. Children’s Privacy

Ricwell’s services are intended for adults and business owners. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such data, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on ricwell.com with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy:

• Email: info@ricwell.com
• Support: support@ricwell.com
• Address: Bara Hatta, Darjeeling, West Bengal, India 734101
• Website: ricwell.com