Refund & Cancellation Policy

RICWELL — REFUND & CANCELLATION POLICY From idea to market ready.

Effective Date: May 12, 2025 Last Updated: May 12, 2025

At Ricwell, we want every order and service engagement to go smoothly. When things don’t go as planned, this policy explains your options — whether you need to cancel an order, change your mind about a service, or request a refund.

For questions at any point, write to us at support@ricwell.com.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

PART A — CANCELLATIONS

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. CANCELLING A PRODUCT ORDER

Before Dispatch

You can cancel a product order at any time before it is dispatched from our facility. To do this:

  • Email support@ricwell.com with your Order ID and reason for cancellation, or
  • Use the Cancel Order option in your account dashboard if available.

Once we confirm your cancellation, a full refund will be initiated within 2 business days.

After Dispatch

Once your order has been dispatched, it cannot be cancelled. If you no longer wish to receive the delivery, please allow it to arrive and then follow our Return & Replacement process.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. CANCELLING A SERVICE ENGAGEMENT

Before Work Begins

If you change your mind before Ricwell has started any work on your engagement, you are entitled to a full refund. Please write to info@ricwell.com within 48 hours of placing the service order.

After Work Has Begun

Once work has started — whether that is branding, packaging design, compliance filing, website development, or product sourcing — the following applies:

  • Work completed up to the point of cancellation is non-refundable.
  • A cancellation fee of 10% of the total engagement value applies to cover onboarding and administrative costs.
  • Any materials, files, or documentation produced by Ricwell remain with us until the balance for completed work is fully settled.

To initiate a cancellation, write to info@ricwell.com with your project reference and we will confirm the amount due and refundable within 2 business days.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. CANCELLING A 3PL OR DROPSHIPPING AGREEMENT

If you are on an ongoing 3PL or dropshipping arrangement with Ricwell:

  • A minimum notice period of 30 days is required to terminate the agreement. Please provide notice in writing to info@ricwell.com.
  • Inventory held at our facility will be returned to you within 15 business days of confirmed termination, at your cost for outbound shipping.
  • All outstanding storage, fulfilment, or service charges must be settled before inventory is released.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. WHEN RICWELL CANCELS AN ORDER OR ENGAGEMENT

We reserve the right to cancel an order or service engagement in the following situations:

  • A product is out of stock with no suitable alternative available.
  • Payment cannot be verified or is suspected to be fraudulent.
  • We are unable to deliver to the specified location.
  • Force majeure events beyond our reasonable control (natural disasters, supply disruptions, regulatory changes).

In all such cases, you will be notified promptly and a full refund will be processed within 5 business days.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

PART B — REFUNDS

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. WHEN A REFUND IS ISSUED

A refund will be processed in the following circumstances:

  • An order is cancelled before dispatch (full refund).
  • A service engagement is cancelled before work begins (full refund).
  • A product is successfully returned following an approved return request. (See our Return & Replacement Policy for eligibility.)
  • A product is out of stock and no suitable replacement can be offered.
  • A duplicate charge occurred due to a payment error.
  • Ricwell is unable to fulfil an order within the communicated timeline and you choose not to wait.
  • Ricwell cancels the order for reasons on our end (see Section 4 above).

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. REFUND AMOUNT

Refunds are issued for the full order value paid, including applicable taxes.

Shipping charges are non-refundable unless the reason for return or cancellation was an error on Ricwell’s part — such as a wrong product, a damaged product, or a non-delivery.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. REFUND TIMELINES

Ricwell processes approved refunds within 2 business days. The time taken to reflect in your account depends on your payment method:

UPI / Net Banking 3–5 business days Credit / Debit Card 5–7 business days (depending on your card issuer) Mobile Wallet / BNPL 3–5 business days

These timelines are outside our control once the refund is initiated on our end.

Note: Refunds for cash on delivery (COD) orders are issued as bank transfers. Please provide your bank account details when submitting your refund request.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. WHAT IS NOT REFUNDABLE

Refunds will not be issued in the following cases:

  • Refund requests made more than 7 days after delivery without a valid reason covered in Section 5.
  • Products that have been opened, consumed, or tampered with.
  • Orders declined for return because the eligibility criteria were not met.
  • Custom or personalised orders where production or branding has already begun.
  • Cancellations of service engagements after work has started (the completed portion of work is non-refundable as described in Section 2).

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. HOW TO REQUEST A REFUND OR CANCELLATION

  2. Email support@ricwell.com (for product orders) or info@ricwell.com (for service engagements).

  3. Include your Order ID or project reference, your reason, and any supporting details or photographs if relevant.

  4. Our team will respond within 2 business days with confirmation and next steps.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CONTACT US

Email support@ricwell.com General info@ricwell.com Address Bara Hatta, Darjeeling, West Bengal, India 734101 Website ricwell.com

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━