Effective Date: 12 May 2026

At Ricwell, we take pride in the quality of every product we source, package, and fulfil under your brand. We want your customers to receive exactly what was ordered — in perfect condition. This policy outlines when a return or replacement is accepted and how the process works.

1.1 Eligibility for Return or Replacement
A return or replacement request will be considered under the following conditions:
• The product received is damaged, defective, or broken during transit.
• The product delivered does not match the description or variant ordered (wrong SKU, wrong flavour, wrong size).
• The product is expired or past its best-before date at the time of delivery.
• The product was delivered with incorrect or missing labelling.

1.2 What Is Not Covered
Returns or replacements will not be processed in the following situations:
• The return request is made more than 7 days after the date of delivery.
• The product seal has been opened, tampered with, or partially consumed.
• The product shows signs of misuse, mishandling, or damage caused by the customer after delivery.
• The customer changed their mind or ordered the wrong product by their own error.
• Minor variations in colour, texture, or aroma of natural products (tea, honey, coffee) that fall within acceptable quality range — these are characteristics of natural, origin-sourced products.

1.3 How to Raise a Return or Replacement Request
To initiate a return or replacement, the customer must:
• Write to support@ricwell.com within 7 days of delivery.
• Include the Order ID, the issue description, and clear photographs of the product and packaging showing the defect or discrepancy.
• Retain the original packaging until the request is resolved.

Our team will review the request within 2 business days and respond with the next steps. We reserve the right to request a video of the product in certain cases before processing a replacement.

1.4 Return Shipping
If a return is approved:
• Ricwell will arrange pickup from the delivery address at no cost to the customer, where such services are available.
• In cases where self-shipping is required, the customer will be reimbursed for standard courier charges upon submission of the shipping receipt, up to INR 150 per order.

1.5 Replacement Timelines
Once a return is received and inspected, a replacement will be dispatched within 5–7 business days, subject to product availability. If the exact product is unavailable, the customer will be offered a replacement of equal value or a full refund.

Note: International orders are subject to a different return procedure. Please write to support@ricwell.com for assistance with cross-border returns.